Help center

Help center

Run your first diagnosis, read the report, and act on what it flags.

Getting started

What you need

One public domain. No signup, no site access, no plugin. If your site is publicly reachable in a browser, it can be diagnosed.

Run it

Type the domain on the home page and press the arrow. The scan usually finishes in 30 to 60 seconds.

What comes back

A report with an overall score, AI visibility against three competitors, five module scores and a ranked action list.

How AI visibility is measured

We generate five customer-intent questions from your category and target markets, then sample answers from ChatGPT and Gemini for each one. For every answer we record whether your brand was named, whether your site was cited as a source, and which competitors appeared instead.

Mention rate is the share of answers that named you. Reference rate is the share that cited your domain as a source. Both are compared with the same measurement run against your competitors.

Reading the report

Overall score

A weighted summary across five modules. It is a diagnostic signal, not a ranking guarantee.

Named vs cited

"Named" means the answer mentioned your brand. "Cited" means the answer used your page as a source. Citations are harder to earn and drive more qualified traffic.

Prioritised actions

Ordered by expected impact against competitor evidence. Start at number one; the later items usually depend on it.

Module breakdown

Shows which area is dragging the score down, with the measured evidence behind each gap.

Troubleshooting

The scan failed on my domain

Some hosts block automated crawlers or serve an invalid certificate. Check that the site opens normally in a browser and that the domain is spelled correctly, then run it again.

The report is mostly empty

If too few pages could be read, the analysis has nothing to work with. Sites behind a login or a CDN challenge usually land here.

My scores look different from last time

AI answers are non-deterministic and content changes. Compare trends across several runs rather than a single pair.

I want the Pro report

Pro adds Perplexity and Claude, historical trend tracking and a full export. Request access from the signup page.

Still stuck?

Email [email protected] with the domain and the approximate time you ran the scan.